Shipping Details
Shipping & Delivery
We’re committed to ensuring your shopping experience is smooth and enjoyable.
- Delivery Time: Expect your goodies in 4-10 days.
- Tracking: You’ll get a tracking link to keep an eye on your order.
Handling
We strive to dispatch all orders within 1-3 business days to ensure you receive your products as quickly as possible. Every order includes tracking from dispatch to delivery, so you can easily monitor your package's journey. Please note that MissGenZ is not responsible for any customs or import charges, nor for delays, lost or damaged shipments, or orders sent to incorrect addresses. If you have any questions about your order, feel free to contact us, and we will do our best to assist you in tracing missing parcels or investigating delayed packages. Thank you for shopping with us!
Return & Refund Policy
We want you to love your purchase.
- Returns: Not feeling it? Return unused items within 14 days (a few exceptions apply).
- Damaged or Wrong Items? We’ll totally fix that - full refund or a new item!
- Refunds: Once we get your return, expect your refund in 5-7 days.